Contact us



Botswana Telecommunications Corporation Limited

Khama Crescent, Plot 50350, Megaleng
P O Box 700 Gaborone, Botswana
395 8000


CUSTOMER FEEDBACK PROCEDURE

At BTC your feedback means an opportunity to continuously improve and exceed your expectation. Please talk to any member of our friendly staff with either your compliment or complaint. Should there be a need to take it to the next level, feel free to ask for the supervisor in-charge.

    In Person

    Feedback can be provided at any BTC Retail Store or Service Centre countrywide.

    Through Telephone

    Please call 121 or 1333 (toll free) or call 3923141 (Standard rates apply)

    In writing

    Please send e-mail to the following e-mail addresses:

    Contact Centre: 121@btc.bw

    All Enquiries: crm@btc.bw

By SMS to e-mail

You can also contact us by sending an SMS to 121 or 1333 from your BTC Mobile Cell phone.

FOR ESCALATIONS

Send e-mail to the following addresses:

Help at BTC: E-mail: help@btc.bw

(After a total of 2 working days of a logged & unresolved complaint)

Managing Director

E-mail: md@btc.bw:

(After a total of 3 working days of a logged & unresolved complaint)

Please be informed that you have the right to escalate any matter to the Botswana Telecommunications Regulatory Authority (BOCRA), after following our escalation process and your complaint is not resolved satisfactorily. Contact them on Telephone number 395 7755 or E-mail: info@bocra.org.bw


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