Contact us



Botswana Telecommunications Corporation Limited

Khama Crescent, Plot 50350, Megaleng
P O Box 700 Gaborone, Botswana
395 8000


HOW TO REGISTER A COMPLAINT

A complaint is defined as any dissatisfaction expressed by the customer for products and/or services not being delivered within the agreed turnaround time or any other dissatisfaction expressed relating to customer service. Customers may use any of the following to log a complaint:

    In Person

    A complaint can be made in person at any BTC customer centre countrywide.

    By Telephone

    Please call 121 from a landline (toll free) or 3923141 from a cellphone (standard rates apply). For BTC Mobile services please call 1333.

    In Writing

    Please send an e-mail to 121@btc.bw or mail by post to the offi ce closest to your area. (Please consult your Phonebook for addresses). Alternatively, you can fax to 391 2978


COMPLAINT ESCALATION

If a complaint is not resolved within the set time frames, please escalate as follows:

  • Head of Post Sales Services
    E-mail: crmteam@btc.bw
    (after a further 1 working day

  • General Manager Customer Care
    E-mail: gmcustomercare@btc.bw
    (after a further 2 working days

  • Chief Executive Officer
    E-mail: ceo@btc.bw
    (after a further 3 working days