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MAKING A CALL

Lift the receiver and wait for the voice prompt and follow instructions, which are:

  • Enter the telephone number you wish to call.
  • Enter your pin number (if you have one)
  • Your call will go through
  • You will only be charged once you are connected
  • Obtaining Transaction details

    1. Last transaction details

    Lift the receiver and wait for the voice prompt. When the voice prompt asks you to enter the telephone number you wish to call, you must press the hash key.

  • Enter your pin number.
  • When you hear the voice prompt, press 2.
  • Press 2 again to hear details of your last successful call.
  • 2. Last three transaction details

    Lift the receiver and wait for the voice prompt. When the voice prompt asks you to enter the telephone number you wish to call, you must press the hash key.

  • Enter your pin number.
  • When you hear the voice prompt, press 2.
  • Press 3 again to hear details of your last successful call.
  • Recharging your account

    Please enter your BTC Prepaid card number with extreme care. If you enter the wrong number three times you will be barred and your account locked. You will be able to enter the correct number after 1 hour

  • Use a BTC Prepaid card.
  • Scratch the foil off until you see the fourteen-digit number.
  • Lift your handset and dial 1350 (before the voice prompt)
  • The voice prompt will say “please enter your prepaid card number”
  • Enter the 14 digit number
  • Wait for the confirmation on your updated balance.
  • Your BTC Prepaid Card will no longer have any value.
  • Speed dial allows you to pre-program up to 10 numbers, which can be dialed
    by pressing a single number.

    1 To set up or to change speed dial codes

    Lift the receiver and wait for the voice prompt. When the voice prompt asks you to enter the telephone number you wish to call, you must press the hash key.

  • Enter your pin number.
  • When you hear the voice menu options, press 4
  • To add a new speed dial number press 5.
  • To listen to all speed dial numbers press 1
  • To enquire on a specific speed dial number press 2.
  • To change a speed dial number press 3.
  • To delete a speed dial number press 4.
  • 2 To call using speed dial

    Lift the receiver and wait for the voice prompt. When the voice prompt asks you to enter the telephone number you wish to call, you must press the hash key.

  • Dial your speed dial code
  • Enter your pin number.
  • Wait while your call is connected.
  • Obtaining Transaction details

    1. Last transaction details

    Lift the receiver and wait for the voice prompt. When the voice prompt asks you to enter the telephone number you wish to call, you must press the hash key.

  • Enter your pin number.
  • When you hear the voice prompt, press 2.
  • Press 2 again to hear details of your last successful call.
  • 2. Last three transaction details

    Lift the receiver and wait for the voice prompt. When the voice prompt asks you to enter the telephone number you wish to call, you must press the hash key.

  • Enter your pin number.
  • When you hear the voice prompt, press 2.
  • Press 3 again to hear details of your last successful call.
  • Creating the pin number

    Lift the receiver and wait for the voice prompt. When the voice prompt asks you to enter the telephone number you wish to call, you must press the hash (#)key.

  • The voice prompt will then say “please enter your pin number”
  • Enter any four numbers of your choice
  • The voice prompt will say “ to confirm your pin number press 1”
  • Press 1
  • From then on your pin number will be the four numbers you entered, please don’t forget them.
  • If you forget your pin please call 0800 800 800 or 121.
  • Please enter your pin number with extreme care. If you enter you pin number incorrectly 3 times you will be barred and your account locked. You will be able to enter the correct number after 10 minutes.

    Changing your pin number

    Lift the receiver and wait for the voice prompt. When the voice prompt asks you to enter the telephone number you wish to call, you must press the key.

    • Enter your pin number.
    • When you hear voice prompt options press 3
    • Press 1 to change the pin
    • The voice prompt will then say “please enter your new pin number”
    • Enter any four numbers of your choice
    • The voice prompt will say “ to confirm your pin number press 1”
    • Press 1
    • From then on your pin number will be the four numbers you entered, please remember your pin number.

    Disabling your pin number
    Lift the receiver and wait for the voice prompt. When the voice prompt asks you to enter the telephone number you wish to call, you must press the hash (#) key

    • Press 3 for personal options
    • Press 2 to disable the PIN